Shipping Policy

Order Preparation

Orders are normally processed within 1–3 business days after confirmed payment. Holidays and promotional periods may extend processing.

Estimated Transit

• United States: 7–15 business days after dispatch.
• Other destinations supported at checkout: 10–20 business days after dispatch.

These estimates exclude processing. Customs procedures, weather, or carrier disruptions may cause delays.

Shipping Charges

Charges depend on destination and order details. Review shipping costs and any promotional offer at checkout.

Tracking

Tracking information is provided after shipment where available. Carrier updates may take time to appear.

Delivery Assistance

Provide an accurate address. Contact us promptly about corrections, delays, or missing shipments, including your order number.

Customer Support

service@jylnovar.com
+86 755-27106404
Sunday–Thursday: 10:00–22:00
Friday–Saturday: 10:00–22:30 (UTC+8).