Return & Refund Policy

Eligibility

Change-of-mind requests are reviewed against the conditions disclosed for the purchase. Items should be unused, complete, and in their original condition, with packaging where applicable.

Request a Return

Send your order number, product details, reason, and photographs where relevant. Obtain instructions before mailing an item, including confirmation of the receiving address and shipping costs.

Refund Review

Returned items are reviewed after receipt. Approved refunds follow the agreed resolution, normally through the original payment method where supported. Your payment provider determines when issued funds appear.

Damaged or Incorrect Goods

Report issues promptly with photographs. Original-condition requirements do not remove rights concerning defective or incorrectly supplied products.

Restrictions

Any product-specific restriction should be disclosed before purchase. Mandatory consumer rights remain unaffected.

Contact

service@jylnovar.com
+86 755-27106404
Sunday–Thursday: 10:00–22:00
Friday–Saturday: 10:00–22:30 (UTC+8).