Frequently Asked Questions

What do you sell?

Kitchen tools and everyday kitchen accessories. Check each product page for specifications and included components.

How should I clean a product?

Follow its care instructions. Do not assume dishwasher, microwave, or high-temperature suitability unless expressly stated.

How long does delivery take?

Processing normally takes 1–3 business days after payment confirmation. Estimated transit is 7–15 business days for the United States and 10–20 business days for other supported destinations.

Can I change an order?

Contact us promptly. Changes depend on the order's processing and shipment status.

What if an item arrives damaged?

Send your order number, a description, and clear photos for review.

How do I request a return?

Contact support before mailing anything. We will explain eligibility and the next steps.

Customer Support

service@jylnovar.com
+86 755-27106404
Sunday–Thursday: 10:00–22:00
Friday–Saturday: 10:00–22:30 (UTC+8).